Annual Maintenance Contract (AMC) for CCTV Surveillance System (Non-Comprehensive)

1. Period of Contract: The contract is valid for one year from the date of signing of a memorandum of understanding (MOU) on AMC. This may be renewed annually subject to rendering of satisfactory service & fulfilling the terms & conditions.

2. Payment Term: For all AMC, payment will be made Annually / Bi-annually as Advance basis.

3. AMC Includes: The AMC cost includes the traveling cost and Maintenance of the CCTV Surveillance System includes 9-48 schedule Visits (Un-Limited in-case of break down) to the site for Camera Visibility Test, DVR / NVR Recording Test, DVR / NVR Settings Verification, and Disk Error Check. Services and Connectors are the part of AMC. We provide stand-by CCTV on best effort basis even in Non-Comprehensive AMC.

4. AMC not Include: Physical Damage to any part of systems (damaged caused either by your staff, or any other person except our authorized staff will result In the termination of the warranty). Part replacement are not the part of Non-Comprehensive AMC. Password Reset, Relocation of products and Data Back-up services are on chargeable basis.

5. Service Tax: The AMC cost excludes service tax charged by State or Central Govt. for rendering this type of service.

6. Working Hours: The maintenance work shall normally be done during working hours of the customer. However, in case of emergency maintenance may have to be done beyond office hours and even on holidays prior arrangement through proper communication should be worked out in all cases by the servicing agencies.

7. Final Authority: The final authority for payments will be Head of the Organization offering the AMC.

Rates & Charges:

1. HD CCTV and DVR @ Rs. 350*/- per unit

2. IP CCTV and NVR @ Rs. 500*/- per unit.

3. Biometrics Attendance Machine @ Rs. 750/- per unit.

4. Biometrics Attendance with Access Control @ Rs. 1500/- per unit

5. Video Door Phone @ Rs. 750/- per unit

6. Intruder Alarm System, Boom Barrier, etc will discuss and decide on phone or site visits

​Limitations:

1. Minimum AMC Amount is Rs. 7500/- for one location. It may combination of all products in same location.

2. Scheme is limited to Schools / Hospitals / Offices / Showrooms. Not applicable for home users. Home users can opt services on chargeable basis @ Rs. 500/- each visits.

​Annual Maintenance Contract (AMC) for CCTV Surveillance System (Comprehensive)

Inclusions and Services offered in AMC are as follows:-

• We offer you Parts and Labor AMC in which you are not require paying service charges under AMC period.

• You will enjoy One Year onsite service. We will maintain your system throughout the year in working condition.

• If any part is found faulty, it will be replaced with our stand-by products and faulty product will be restored whenever get repaired from service center.

• Our technical representative will visit monthly for checking of your whole system; where as our technical Team will also visit per the service calls made by customer. Un-limited visits in case of Break-down.

• Maximum down time would be 24 working hours (not only attend the complaint, we’ll fix issue within this time) after receiving your complaints at our customer care centre. You will be informed in prior if there would be any further delay because of any such reason which is beyond human control subject to approval of Extra charges by client.

• Training/Demo of system is not a part of AMC, but can be planned if requested in advance (on chargeable basis).

Exclusions & Exceptions of AMC:-

• Physical tempering of connections of systems, relocation and password forget.

• Physical Damage to any part of systems (damaged caused either by your staff, or any other person except our authorized staff will result In termination of warranty)

• Wire cut due to any reason.

• Direct exposure to fire\water (Except outdoor cameras in case of water)

• Unauthorized tempering or loss due to short circuit (high voltage)

• Our warranty terminates with tempering of parts by unauthorized persons other than our staff, electric short-circuit, fire, direct exposure to water, theft etc.

• Fault caused in the system due to any of above exclusions will result in the termination of the warranty of products.

Customized AMC Also Available for Large Sites

• Dedicated Staff Deployment at the site (Engineering / Diploma Holder). The number of staff depends on your requirements or according to the site.

• Staff with ESIC, PF, and minimum Wedges compliance as per the Govt of India rules.

• Including Consumables or without Consumables.

• All other requirements will be fulfilled.

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