Refund & Return Policy

Applies to: All products and services sold via AlifTechSecure.in or directly by AlifTech Secure

At AlifTech Secure, we are committed to delivering only genuine and brand-authorized products in top condition. However, due to the nature of our business and the terms set by the manufacturers we work with, certain refund and return limitations apply.

1. No Refund Policy – General Clause

We do not offer refunds once a product has been purchased and delivered, except under specific circumstances mentioned below. All sales are considered final.

2. Dead on Arrival (DOA) Products

Although rare (with less than 1% failure rate), if a product is found non-functional upon unboxing (Dead on Arrival), the following process applies:

The customer must report the issue within 24-48 hours of delivery via email or WhatsApp.
The product must be physically submitted to our office in Indore for verification.
If confirmed DOA, we will forward the item to the authorized brand service center for repair/replacement as per brand policy.

Important: Major security brands like CP Plus, Hikvision, Dahua, and others do not provide on-spot replacements or accept DOA claims directly. Warranty resolution is dependent on their technical evaluation and process.

3. Returns – Not Accepted

We do not accept returns under the following conditions:

Buyer changed their mind
Wrong product ordered by the customer
Product used or unboxed and functioning normally
Compatibility issues (it is the customer’s responsibility to check specifications before ordering)

4. Product Warranty Claims

Every product sold by AlifTech Secure is backed by the manufacturer’s official warranty. For any faults during the warranty period:

You must submit the product to our service center (Indore office).
We will coordinate with the respective brand for repairs or warranty servicing.
The turnaround time for warranty claims depends entirely on the respective manufacturer’s process and timelines.

5. Cancellations

Orders can be cancelled only before payment is made or processed.
Once payment is received and the order is dispatched, cancellation is not possible.

6. Refunds for Exceptional Cases

Refunds will only be considered if:

The product is out of stock and cannot be sourced.
A duplicate payment was made by the customer.
An item was not delivered due to logistic failure and was returned undelivered.

Refunds (if approved) are processed within 7 to 10 working days via the original payment method.

7. Contact for Returns/Warranty

AlifTech Secure
📞 +91 8602885412
📧 info@aliftechsecure.in
📍 Indore, Madhya Pradesh
Available: Mon–Sat, 10 AM – 7 PM